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The Lost Chef from Sheffield ..
The Lost Chef from Sheffield! Walking through the village early in the morning with Bing (the four legged one!) we were met with the unusual sight of a guy approaching us from a distance wearing a...
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Factor 15, the Flywheel and that crew in Killarney
See you in 2012? I’m getting ready for another day, up early and wondering what to wear .. The rain pounding against the bedroom window and a night of strong winds rattling fence doors and outdoor...
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Knowing you are the best & saying it
Hayfield Manor Hotel I was at a recent Chamber event in Cork and they had their usual “soap box” slot whereby a few members are given the opportunity to speak in front of the attendees and briefly tell...
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The three very “different” Wise Men
I don't know which gift is best! In we went all three of us, armed with our presentation slides, our printed copies to leave behind and mock-ups of possible adverts and a clear idea of who was going...
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Are examples of Good Customer Service harder to remember than Bad Ones?
Can you think of a good example? “What’s your example of good customer service?” ….. Silence “I can’t think of any” our PR course participant replied … “Ok, I’ll come back to you later, you’ll surely...
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Searching for the Authentic
We landed in Havana in Cuba and wanted to explore the nightlife, the real Havana … Not the typical “tourist ” offering but something genuine and authentic that the locals would enjoy …. Isn’t that what...
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“It’s a Long way to Tipperary”
Everyone is Happy ! “Everyone is happy” we heard the old gentleman say to the person he was with as we walked past him on the street. “Everyone is happy” he repeated, this time a little louder to make...
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Watching the mistake
Very Fancy! “Guess who is selling his bar and buying a 5 star restaurant” Tommy, my Sales Manager said to me. I was the General Manager of Deasy & Co at the time, a subsidiary of Guinness. “Oh My...
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Big Dreams and Bad Sums
Kingsley Hotel – Under Water? Driving past the Kingsley Hotel in Cork on the “Straight Road” as the locals call it, it’s really sad to see the place still shut and sadder again to know that it is now...
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Looking for Anna
My daughter Ellen is in great form …I am so thrilled for her that life is going so well. She is enjoying her job, she is doing really well in a beauty course that she is doing at night and personally...
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Mark Geary, my Grandad and Ghosts
We found ourselves last night squeezed into the most intimate venue ever, Coughlan’s Bar on Douglas Street in Cork to see the fabulous Mark Geary. This was my first time at Coughlan’s, which is a one...
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Hiding from the customer
We had a great evening in Kinsale. Tommy, our buddy wanted to hook up with Liam Brown who was back from Florida for a few weeks to visit some family members. Liam, a successful businessman was...
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Customer Service Master Class – Kieran Troy
Monsignor Hugh O’Flaherty I wrote this post last October (it was sitting in my “drafts” for some reason ) while sitting on the plane after a jam packed trip to Rome, following in the footsteps of...
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Knowing you are the best & saying it
Hayfield Manor Hotel I was at a recent Chamber event in Cork and they had their usual “soap box” slot whereby a few members are given the opportunity to speak in front of the attendees and briefly tell...
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How do you treat your Captive?
We were going to Electric Picnic the following day and as we are a little older and used to our few comforts we opted for the hotel in Portlaoise instead of a tent! The hotel that is normally “from...
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Mushy Peas!
“I’ll have the fish and chips please” .. yum yum! It was our first time eating at this busy restaurant that we had heard a lot about including the multiple awards it had received in recent years. The...
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Tipping the Customer
It was bucketing out of the heavens as we stared out the window of our hotel in Garda in Italy during our summer holidays. It hadn’t let up for over an hour and it showed no signs of stopping anytime...
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Can great customer service be up to the customer?
“Table of Death” was the expression he used .. I had the most interesting conversation with an experienced restaurateur yesterday – our conversations are refreshing as he always has a different way of...
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Avoiding Temptation
I spotted her out of the corner of my eye. She looked back at me inviting me to come over. She was elegant, dressed in black with an air of sophistication. Come over to me and I will tell you intimate...
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Good Friday and the Scarcity Principle
I’d do anything for a drink in the pub right now.. It’s always the same on Good Friday – once you know all the pubs and off-licences are closed you want nothing more. We can have wine or beer at home,...
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